I tried to call their client service number, and was told via recording it'll be closed due to "unexpected scenarios" and they do not know when it'll open. Lovely. Whatever happened to pride of made item, or consumer satisfaction? I'm not even trying to deal with Sears, which is not much better.
So we got our fourth replacement from Stearns and Foster and decided to switch the kind of bed completely. Sears was great to work with, they even credited us $890 on the distinction of the upgrade so we paid an extra $300 to go with the lux estate ultra plush hybrid bed.
The adjustable base sometimes goes down on it own and smells unusual still after 3 months. Odors like hay is the only way I can explain it. But I would suggest the lux estate hybrid ultra plush bed if you are searching for the softest bed!I would provide zero stars if possible.
I noticed the imprints about a year after purchase. I thought my back and hips were injuring due to exercise, but I think it's this inexpensively made bed. I can't believe they are permitted to remain in company with ripping individuals off. We had a bed prior to this one for about 20 years and no problems.
We now seem like we need to purchase a new mattress since of the indentations and drooping causing us pain in the back. Will never buy another Stearns and Foster. Have this Stearns and Foster high profile for simply over a year. 14 mo. to be specific. I weigh approx. 130. Live alone! Stay house 6-8 mo.
This bed mattress crapped out in about 6 mos.!!! I'm disgusted! 3 grand plus for the Lux! No! I have actually paid individuals to rotate, after a few weeks I'm in a rut. Simply terrible. Bought a bed March 2015. The middle is already sagging. Called the customer care for Sleep Train. Erica notified me that all claims would be rejected because I did not have a bar with a leg in the middle of my frame.
With all the bad reviews, on this site alone, I will KEEP AWAY from any Stearns and Foster bed forever !!! The customer support was of no aid. On a side note, as I was talking with the salesman about my issue, somebody else walked in with the exact same issue. View Publisher Site. Guess what kind of bed that was??? Stearns and Foster.
Clearly this is the worst mattress we have ever owned. Within a year the mattress drooped, though not more than 1 inch. However it was like sleeping in a wagon wheel rut. Hips, shoulders, back and knees ache every night. Stay away from this product. We bought our king size mattress about 6 months ago and two months into it there were sagging spots on each side.
I feel cheated and benefited from. Will never EVER buy another S&F product. I purchased the Stearns & Foster Queen mattress for $1500.00 and within 2 years the middle drooped so bad I had a difficult time rising. I am healthy, regular weight and swim laps routinely, walk and remain active.
I lastly changed it with a Jamison for half the rate and sleep excellent now. I put the S & F upstairs in the guest space but nobody wishes to sleep on it. It will go out on the curb. My Other half and I acquired a King Stearns & Foster Mattress/Box Spring from Ashley's Furniture.
I called Ashley's upset and set up a rep to come out to measure. Best Mattress For Seniors. 1" in deepest area (after 22 DAYS!) and representative stated warranty just changes at 1 1/2". Again, why ought to we even have to call an associate after owning a mattress for 22 days ?? I check out evaluations warning me about sagging issues prior to purchasing and I took a possibility that it wouldn't happen to us.
Really frustrating that we replaced a good bed mattress that we had with this one. I will not be purchasing a S&F once again - Best King Size Mattress Reviews. I purchased a Stearns and Foster queen size bed and box spring that was promoted by the sales agent as an exceptional bed set that was extremely firm.
The normal body imprints you were to expect I check out on the Stearns and Foster website that were surpassed in the very first two months. Best Mattress For Hip Pain. Upgraded 12/16/2015 - I bought a queen Stearns & Foster bed set, and after just a couple of months with simply myself sleeping on it, the bed started to sag uncomfortably.
Plus it was measured many hours after I had awaken and was off the bed, whereas any indentation that was there had actually increased to a perceived normal level. Click To Investigate. Client service was less than professional and unsympathetic when handling me and my issues relating to the purchase of their product and the questioning of their warranty examination methods.
Good luck and delighted shopping. I purchased a Stearns and Foster Company High-end Bed Mattress in March of 2014. I thought I was buying comfort, boy was I incorrect. When awakening in morning, we discover that our hips are exceptionally painful (we are both side sleepers). We also find that we roll to the center of bed.
Visit was made and craftsmen came out. He said that I did not have a depression of 1 1/2 inches which there was absolutely nothing they might do. I said what about my guarantee, he said I did not fall in the guidelines. I purchased a firm bed not rock hard (Best Mattress Pad For Memory Foam Mattress).
Paid over $2600 for a king-size Stearns & Foster mattress at Sleepy's. Featured a ten years guarantee. After 2 years, terrible indentation on both sides where we sleep. After attempting to utilize set they send from Marshall Mattress and downloading pictures, might refrain from doing. I am a senior and this was very difficult. Best Mattress Foundation For Memory Foam.