I tried to call their client service number, and was informed by means of tape-recording it'll be closed due to "unpredicted scenarios" and they don't know when it'll open. Lovely. Whatever took place to pride of made item, or customer fulfillment? I'm not even attempting to handle Sears, which is not much better.
So we got our fourth replacement from Stearns and Foster and decided to change the type of bed all together. Sears was great to work with, they even credited us $890 on the difference of the upgrade so we paid an extra $300 to go with the lux estate ultra plush hybrid bed.
The adjustable base in some cases goes down on it own and smells odd still after 3 months. Odors like hay is the only way I can describe it. But I would advise the lux estate hybrid ultra plush bed if you are looking for the softest bed!I would offer zero stars if possible.
I noticed the indentations about a year after purchase. I believed my back and hips were harming due to exercise, however I believe it's this cheaply made bed. I can't believe they are enabled to remain in organization with ripping individuals off. We had a bed before this one for about 20 years and no issues.
We now feel like we require to buy a brand-new mattress since of the indentations and sagging causing us back discomfort. Will never ever buy another Stearns and Foster. Have this Stearns and Foster high profile for just over a year. 14 mo. to be precise. I weigh approx. 130. Live alone! Stay at home 6-8 mo.
This mattress crapped out in about 6 mos.!!! I'm disgusted! 3 grand plus for the Lux! No! I've paid individuals to rotate, after a few weeks I remain in a rut. Just terrible. Bought a bed March 2015. The middle is currently drooping. Called the client service for Sleep Train. Erica informed me that all claims would be denied since I did not have a bar with a leg in the middle of my frame.
With all the bad reviews, on this website alone, I will KEEP AWAY from any Stearns and Foster bed permanently !!! The customer care was of no aid. On a side note, as I was speaking with the salesman about my issue, someone else walked in with the exact same problem. Webpage. Think what type of bed that was??? Stearns and Foster.
Plainly this is the worst mattress we have ever owned. Within a year the mattress drooped, though not more than 1 inch. However it was like sleeping in a wagon wheel rut. Hips, shoulders, back and knees ache every night. Keep away from this product. We bought our king size bed mattress about 6 months ago and two months into it there were drooping areas on each side.
I feel cheated and made the most of. Will never EVER buy another S&F item. I bought the Stearns & Foster Queen mattress for $1500.00 and within 2 years the middle drooped so bad I had a tough time rising. I am physically healthy, regular weight and swim laps frequently, walk and stay active.
I lastly replaced it with a Jamison for half the price and sleep fantastic now. I put the S & F upstairs in the guest space but no one wishes to sleep on it. It will head out on the curb. My Other half and I acquired a King Stearns & Foster Mattress/Box Spring from Ashley's Furniture.
I called Ashley's upset and scheduled a representative to come out to determine. Best Mattress For Me. 1" in inmost spot (after 22 DAYS!) and associate said service warranty just replaces at 1 1/2". Again, why should we even need to call a representative after owning a mattress for 22 days ?? I read reviews alerting me about sagging concerns prior to purchasing and I took an opportunity that it wouldn't occur to us.
Extremely disappointing that we replaced an excellent bed mattress that we had with this one. I will not be purchasing a S&F once again - Best Mattress Brands. I purchased a Stearns and Foster queen size bed and box spring that was promoted by the sales agent as an exceptional bed set that was very firm.
The normal body imprints you were to anticipate I read about on the Stearns and Foster website that were exceeded in the first 2 months. Best Mattress For Upper Back Pain. Upgraded 12/16/2015 - I purchased a queen Stearns & Foster bed set, and after only a number of months with just myself sleeping on it, the bed started to sag annoyingly.
Plus it was determined many hours after I had actually awaken and was off the bed, whereas any imprint that was there had actually risen to a perceived regular level. My Website. Client service was less than professional and unsympathetic when handling me and my concerns relating to the purchase of their item and the questioning of their service warranty assessment approaches.
Best of luck and delighted shopping. I purchased a Stearns and Foster Firm Luxury Bed Mattress in March of 2014. I thought I was purchasing convenience, young boy was I incorrect. When awakening in early morning, we find that our hips are exceptionally agonizing (we are both side sleepers). We also find that we roll to the center of bed.
Consultation was made and craftsmen came out. He stated that I did not have an anxiety of 1 1/2 inches and that there was nothing they could do. I said what about my guarantee, he stated I did not fall in the guidelines. I bought a company bed not rock hard (Best Leather Sofa Bed).
Paid over $2600 for a king-size Stearns & Foster mattress at Sleepy's. Came with a 10 year warranty. After 2 years, dreadful indentation on both sides where we sleep. After trying to use kit they send from Marshall Bed mattress and downloading photos, might refrain from doing. I am a senior and this was really challenging. Best Mattress For Bad Back Pain.