I attempted to call their customer service number, and was told via recording it'll be closed due to "unforeseen scenarios" and they don't understand when it'll open. Lovely. Whatever occurred to pride of made item, or client complete satisfaction? I'm not even trying to handle Sears, which is very little better.
So we received our 4th replacement from Stearns and Foster and chose to change the type of bed entirely. Sears was excellent to work with, they even credited us $890 on the distinction of the upgrade so we paid an additional $300 to opt for the lux estate ultra luxurious hybrid bed.
The adjustable base sometimes decreases on it own and smells strange still after 3 months. Odors like hay is the only method I can explain it. However I would advise the lux estate hybrid ultra plush bed if you are trying to find the softest bed!I would provide no stars if possible.
I discovered the imprints about a year after purchase. I thought my back and hips were harming due to work out, but I think it's this inexpensively made bed. I can't think they are permitted to stay in company with ripping people off. We had a bed prior to this one for about twenty years and no issues.
We now feel like we need to buy a new mattress since of the imprints and drooping causing us neck and back pain. Will never buy another Stearns and Foster. Have this Stearns and Foster high profile for just over a year. 14 mo. to be precise. I weigh approx. 130. Live alone! Stay at home 6-8 mo.
This mattress crapped out in about 6 mos.!!! I'm disgusted! 3 grand plus for the Lux! No! I've paid people to turn, after a few weeks I'm in a rut. Just horrible. Bought a bed March 2015. The middle is already sagging. Called the customer support for Sleep Train. Erica informed me that all claims would be rejected due to the fact that I did not have a bar with a leg in the middle of my frame.
With all the bad reviews, on this site alone, I will KEEP AWAY from any Stearns and Foster bed permanently !!! The consumer service was of no assistance. On a side note, as I was speaking with the salesman about my problem, someone else strolled in with the exact same issue. Try This Website. Guess what sort of bed that was??? Stearns and Foster.
Clearly this is the worst bed mattress we have ever owned. Within a year the bed mattress sagged, though not more than 1 inch. But it resembled sleeping in a wagon wheel rut. Hips, shoulders, back and knees ache every night. Stay away from this item. We bought our king size mattress about 6 months earlier and 2 months into it there were sagging spots on each side.
I feel cheated and made the most of. Will never ever EVER purchase another S&F product. I purchased the Stearns & Foster Queen bed mattress for $1500.00 and within 2 years the middle drooped so bad I had a hard time getting out of bed. I am physically healthy, normal weight and swim laps routinely, walk and remain active.
I finally replaced it with a Jamison for half the price and sleep excellent now. I put the S & F upstairs in the guest room however no one desires to sleep on it. It will go out on the curb. My Partner and I purchased a King Stearns & Foster Mattress/Box Spring from Ashley's Furnishings.
I called Ashley's upset and set up a representative to come out to measure. Best Mattress To Buy 2016. 1" in inmost area (after 22 DAYS!) and associate stated guarantee only replaces at 1 1/2". Once again, why should we even need to call an associate after owning a mattress for 22 days ?? I read evaluations alerting me about drooping issues prior to acquiring and I took an opportunity that it would not happen to us.
Really disappointing that we changed an excellent mattress that we had with this one. I will not be purchasing a S&F again - Best Mattress Pad For Memory Foam Mattress. I bought a Stearns and Foster queen size bed and box spring that was promoted by the sales agent as a superior bed set that was very firm.
The typical body imprints you were to anticipate I check out about on the Stearns and Foster site that were exceeded in the first two months. Best Mattress For Side Sleepers With Scoliosis. Updated 12/16/2015 - I purchased a queen Stearns & Foster bed set, and after only a number of months with just myself sleeping on it, the bed began to sag uncomfortably.
Plus it was measured lots of hours after I had awaken and was off the bed, whereas any indentation that existed had actually increased to a viewed typical level. Read The Article. Customer support was less than professional and unsympathetic when dealing with me and my concerns relating to the purchase of their item and the questioning of their guarantee evaluation approaches.
Best of luck and pleased shopping. I bought a Stearns and Foster Firm Luxury Bed Mattress in March of 2014. I believed I was buying convenience, young boy was I wrong. When awakening in morning, we find that our hips are extremely agonizing (we are both side sleepers). We also find that we roll to the center of bed.
Appointment was made and artisans came out. He said that I did not have an anxiety of 1 1/2 inches and that there was absolutely nothing they could do. I stated what about my service warranty, he stated I did not fall in the standards. I purchased a company bed not rock hard (Best Mattress For Back Pain).
Paid over $2600 for a king-size Stearns & Foster bed mattress at Sleepy's. Came with a 10 year guarantee. After 2 years, terrible indentation on both sides where we sleep. After attempting to utilize kit they send out from Marshall Mattress and downloading pictures, could not do. I am a senior and this was really hard. Best Mattress For Shoulder Pain.