I tried to call their customer care number, and was told through recording it'll be closed due to "unexpected scenarios" and they don't understand when it'll open. Lovely. Whatever took place to pride of manufactured item, or client fulfillment? I'm not even attempting to deal with Sears, which is very little better.
So we received our 4th replacement from Stearns and Foster and decided to change the kind of bed all together. Sears was fantastic to deal with, they even credited us $890 on the distinction of the upgrade so we paid an extra $300 to opt for the lux estate ultra plush hybrid bed.
The adjustable base in some cases decreases on it own and smells odd still after 3 months. Odors like hay is the only way I can explain it. But I would advise the lux estate hybrid ultra plush bed if you are looking for the softest bed!I would give absolutely no stars if possible.
I noticed the indentations about a year after purchase. I believed my back and hips were injuring due to work out, but I think it's this inexpensively made bed. I can't think they are allowed to remain in service with ripping people off. We had a bed before this one for about 20 years and no issues.
We now seem like we need to buy a brand-new mattress because of the indentations and sagging causing us neck and back pain. Will never purchase another Stearns and Foster. Have this Stearns and Foster high profile for simply over a year. 14 mo. to be precise. I weigh approx. 130. Live alone! Stay at home 6-8 mo.
This mattress crapped out in about 6 mos.!!! I'm disgusted! 3 grand plus for the Lux! No! I've paid people to turn, after a few weeks I'm in a rut. Simply awful. Purchased a bed March 2015. The middle is currently sagging. Called the consumer service for Sleep Train. Erica notified me that all claims would be rejected because I did not have a bar with a leg in the middle of my frame.
With all the bad reviews, on this site alone, I will KEEP AWAY from any Stearns and Foster bed forever !!! The customer care was of no aid. On a side note, as I was speaking to the salesperson about my problem, someone else strolled in with the exact same problem. My Review Here. Think what sort of bed that was??? Stearns and Foster.
Plainly this is the worst mattress we have ever owned. Within a year the bed mattress sagged, though not more than 1 inch. But it was like sleeping in a wagon wheel rut. Hips, shoulders, back and knees ache every night. Keep away from this item. We bought our king size mattress about 6 months earlier and 2 months into it there were sagging areas on each side.
I feel cheated and benefited from. Will never EVER buy another S&F product. I bought the Stearns & Foster Queen bed mattress for $1500.00 and within 2 years the middle drooped so bad I had a tough time getting out of bed. I am fit, regular weight and swim laps routinely, walk and remain active.
I finally replaced it with a Jamison for half the rate and sleep excellent now. I put the S & F upstairs in the guest room however nobody wishes to sleep on it. It will head out on the curb. My Partner and I bought a King Stearns & Foster Mattress/Box Spring from Ashley's Furniture.
I called Ashley's upset and scheduled a rep to come out to determine. Best Mattress Pad For Comfort. 1" in inmost spot (after 22 DAYS!) and associate said service warranty only changes at 1 1/2". Once again, why must we even have to call an associate after owning a bed mattress for 22 days ?? I check out reviews alerting me about drooping issues prior to buying and I took an opportunity that it wouldn't take place to us.
Extremely frustrating that we changed a great bed mattress that we had with this one. I will not be buying a S&F once again - Best Mattress For Side Sleepers With Scoliosis. I purchased a Stearns and Foster queen size bed and box spring that was promoted by the sales agent as an exceptional bed set that was really firm.
The typical body imprints you were to anticipate I check out on the Stearns and Foster website that were surpassed in the first 2 months. Best Mattress For Back Support. Updated 12/16/2015 - I bought a queen Stearns & Foster bed set, and after only a couple of months with just myself sleeping on it, the bed started to droop uncomfortably.
Plus it was determined many hours after I had awaken and was off the bed, whereas any indentation that existed had actually risen to a viewed regular level. His Response. Customer care was less than professional and unsympathetic when handling me and my issues regarding the purchase of their item and the questioning of their warranty examination approaches.
Best of luck and pleased shopping. I bought a Stearns and Foster Company High-end Bed Mattress in March of 2014. I thought I was buying comfort, young boy was I wrong. When getting up in early morning, we discover that our hips are exceptionally painful (we are both side sleepers). We likewise find that we roll to the center of bed.
Visit was made and artisans came out. He stated that I did not have a depression of 1 1/2 inches which there was nothing they could do. I said what about my guarantee, he stated I did not fall in the guidelines. I purchased a company bed not rock hard (Best Mattress Store).
Paid over $2600 for a king-size Stearns & Foster bed mattress at Sleepy's. Came with a 10 year warranty. After 2 years, horrible indentation on both sides where we sleep. After attempting to utilize set they send out from Marshall Bed mattress and downloading pics, might refrain from doing. I am a senior and this was really tough. Best Mattress Brands.