I attempted to call their client service number, and was told via recording it'll be closed due to "unexpected scenarios" and they don't know when it'll open. Lovely. Whatever happened to pride of produced item, or customer complete satisfaction? I'm not even trying to handle Sears, which is not much better.
So we received our 4th replacement from Stearns and Foster and decided to switch the kind of bed entirely. Sears was terrific to work with, they even credited us $890 on the difference of the upgrade so we paid an additional $300 to go with the lux estate ultra luxurious hybrid bed.
The adjustable base in some cases goes down on it own and smells odd still after 3 months. Odors like hay is the only method I can explain it. But I would advise the lux estate hybrid ultra luxurious bed if you are trying to find the softest bed!I would give zero stars if possible.
I saw the imprints about a year after purchase. I thought my back and hips were injuring due to exercise, however I believe it's this inexpensively made bed. I can't think they are enabled to stay in organization with ripping individuals off. We had a bed prior to this one for about 20 years and no issues.
We now feel like we require to purchase a new mattress because of the indentations and sagging causing us pain in the back. Will never purchase another Stearns and Foster. Have this Stearns and Foster high profile for just over a year. 14 mo. to be precise. I weigh approx. 130. Live alone! Stay at home 6-8 mo.
This mattress crapped out in about 6 mos.!!! I'm disgusted! 3 grand plus for the Lux! No! I have actually paid people to rotate, after a few weeks I'm in a rut. Just horrible. Purchased a bed March 2015. The middle is currently sagging. Called the customer care for Sleep Train. Erica informed me that all claims would be denied because I did not have a bar with a leg in the middle of my frame.
With all the bad reviews, on this website alone, I will KEEP AWAY from any Stearns and Foster bed permanently !!! The customer support was of no assistance. On a side note, as I was talking with the salesperson about my problem, another person walked in with the exact same issue. Other. Think what type of bed that was??? Stearns and Foster.
Clearly this is the worst mattress we have actually ever owned. Within a year the mattress drooped, though not more than 1 inch. However it resembled sleeping in a wagon wheel rut. Hips, shoulders, back and knees ache every night. Stay away from this product. We purchased our king size mattress about 6 months earlier and 2 months into it there were drooping areas on each side.
I feel cheated and taken benefit of. Will never EVER purchase another S&F item. I purchased the Stearns & Foster Queen mattress for $1500.00 and within 2 years the middle sagged so bad I had a hard time getting out of bed. I am fit, regular weight and swim laps routinely, walk and stay active.
I finally changed it with a Jamison for half the price and sleep excellent now. I put the S & F upstairs in the visitor room however nobody wants to sleep on it. It will go out on the curb. My Hubby and I purchased a King Stearns & Foster Mattress/Box Spring from Ashley's Furniture.
I called Ashley's upset and arranged a representative to come out to measure. Best Mattress For Firm Support. 1" in deepest spot (after 22 DAYS!) and associate said warranty only replaces at 1 1/2". Again, why must we even need to call an associate after owning a mattress for 22 days ?? I check out reviews alerting me about drooping problems prior to purchasing and I gambled that it wouldn't occur to us.
Really frustrating that we replaced an excellent bed mattress that we had with this one. I will not be acquiring a S&F again - Best Mattress Company. I purchased a Stearns and Foster queen size bed and box spring that was promoted by the sales representative as a superior bed set that was really firm.
The typical body imprints you were to expect I read about on the Stearns and Foster website that were gone beyond in the first two months. Best Mattress For Side Sleepers With Neck Pain. Upgraded 12/16/2015 - I bought a queen Stearns & Foster bed set, and after only a couple of months with just myself sleeping on it, the bed started to droop annoyingly.
Plus it was measured numerous hours after I had actually awaken and was off the bed, whereas any imprint that was there had increased to a viewed normal level. Additional Resources. Consumer service was unprofessional and unsympathetic when handling me and my concerns regarding the purchase of their product and the questioning of their warranty assessment techniques.
Best of luck and happy shopping. I purchased a Stearns and Foster Company High-end Mattress in March of 2014. I thought I was purchasing convenience, boy was I incorrect. When getting up in early morning, we find that our hips are extremely agonizing (we are both side sleepers). We also find that we roll to the center of bed.
Visit was made and artisans came out. He stated that I did not have a depression of 1 1/2 inches and that there was absolutely nothing they could do. I stated what about my warranty, he stated I did not fall in the guidelines. I bought a company bed not rock hard (Best Mattress For Lower Back And Hip Pain).
Paid over $2600 for a king-size Stearns & Foster bed mattress at Sleepy's. Included a 10 year guarantee. After 2 years, dreadful imprint on both sides where we sleep. After trying to use set they send out from Marshall Bed mattress and downloading pics, might refrain from doing. I am a senior and this was very tough. Best Mattress Topper For Arthritis.